Shipping & Returns

Shipping & Delivery Policy

APG Commercial is a division of Africa Parts Group (Pty) Ltd ("APG").

The following Shipping & Delivery Policy is only valid for products purchased via www.apgindustrial.co.za (“the Website”).

This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us at info@apgindustrial.co.za

Shipping within the Borders of South Africa

  • Free shipping for orders above R1500 applies to main centres within the Republic of South Africa only.
  • A R150 shipping fee will be added to your purchase below R1500.
  • We can only deliver products to physical addresses within the borders of the Republic of South Africa.
  • Deliveries will be made within 24-48 hours upon acceptance of your order.
  • Quoted delivery times are a guide only and while APG endeavours to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery.
  • Your deliveries will be made through one of our designated courier companies or Company drivers.
  • Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
  • We reserve the right to contact customers and arrange alternative delivery methods and timelines if their delivery address is remote or to cancel the order if delivery is not feasible.
  • In order to safeguard your purchase, the courier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel. The courier will request proof of identity from the person receiving the parcel.
  • The person receiving the parcel will be asked by the courier or driver to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.

Cross Border and International Shipping

  • Orders where the delivery is outside of the borders of South Africa are able be shipped, but shipping must be arranged by the customer with thier selcted choice of courier.
  • The customer must place the order on E-Cat and mark the order for collection.
  • Goods will be prepared and invoiced, and VAT will be charged. The Customer is able to claim the VAT back once they move the goods across the border and submit the relevant documentation to the South African revenue services.
  • Should you need any assistance for cross border and International shipments please feel free to make contact with us sonja.fouche@apgindustrial.co.za

Returns

In the unlikely event that the parcel/carton is damaged and/or the seal is broken, then the receiving person can either:

  • Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any breakages, and/or damages and/or items missing. Both parties (the courier/driver and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
  • Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Warranty

  • APG provides a limited warranty on its goods, with the terms and conditions of such warranty able to be obtained from the warranty information of each item.
  • Should any of the goods found to be faulty within the warranty period, these goods can be returned to APG for repair, replacement or refund at APG's discretion.
  • All warranty returns need to be authorised by the APG customer services desk before returning goods.
  • To arrange for a warranty return please email : info@apgindustrial.co.za